Privacy Policy
Last updated: June 22, 2026
Pawmore operates this store and website, including related information, content, features, tools, products, and services, to provide you with the Services. Pawmore is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, or make a purchase through the Services, or when you otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy controls with respect to personal information.
Personal information we collect or process
Personal information means information that identifies, relates to, or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Payment and transaction information, including payment details, payment confirmation, order details, items you view, items you put in your cart, purchases, returns, exchanges, cancellations, and past transactions.
- Account information, including account preferences and settings.
- Communications with us, including information you provide when contacting customer support.
- Device and usage information, including information about your device, browser, network connection, IP address, identifiers, and how you interact with the Services.
Sources of personal information
We may collect personal information directly from you, automatically through the Services, from service providers who help us operate the Services, and from partners or other third parties where permitted by law.
How we use personal information
We use personal information to provide, tailor, and improve the Services; process payments; fulfil orders; arrange shipping; handle returns and exchanges; provide customer support; communicate with you; prevent fraud and protect the Services; comply with legal obligations; and send marketing communications where permitted.
How we disclose personal information
We may disclose personal information to Shopify, vendors, service providers, fulfilment and shipping partners, payment processors, analytics providers, customer support providers, marketing partners, affiliates, professional advisers, and authorities where required or permitted by law.
We may also disclose personal information when you direct us to do so, when you consent, in connection with a business transaction, or to enforce our Terms and Conditions and protect our rights, users, and Services.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services may be transmitted to Shopify and to third parties located outside your country of residence.
To learn more about how Shopify uses personal information, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights through the Shopify Privacy Portal.
Third-party websites and links
The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms. Please review their policies before providing personal information.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.
Security and retention
No security measure is perfect, and we cannot guarantee perfect security. Please do not send sensitive or confidential information through insecure channels.
We retain personal information for as long as needed to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
Your rights and choices
Depending on where you live, you may have rights to access, delete, correct, or receive a copy of personal information we hold about you. You may also have rights to object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of certain marketing communications.
You can exercise privacy rights by contacting us at support@pawmore.co. We may need to verify your identity before processing a request. We will not discriminate against you for exercising your rights.
Complaints
If you have a complaint about how we process personal information, contact us at support@pawmore.co. Depending on where you live, you may also have the right to contact your local data protection authority. For the EEA, you can find a list of supervisory authorities here.
International transfers
We may transfer, store, and process personal information outside the country where you live. Where required, we rely on recognised transfer mechanisms or other safeguards permitted by law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date.
Contact
Questions about this Privacy Policy or privacy rights should be sent to support@pawmore.co. For the purpose of applicable data protection laws, Pawmore is the data controller of your personal information.